FAQ

Order

1. An item I'm interested in is out of stock. What should I do?
You can always drop us an email to enquire about stock availability! Simply include the product name/description in your email and we will get back to you the soonest!

 

2. How can I amend/ cancel my order after it has been placed?
Amendments/cancellations may be subjected to conditions and you may contact our customer service officers for further assistance immediately. To avoid any disappointment, you are strongly encouraged to double check your orders before completing your order placements! 

 

3. I see an item on sale but when I click into it, the promotional price is gone. What happened?
Our promotion usually lasts for a limited time only. If the original price has been reverted, it means our promotion has ended. 

 

Payment

1. What are the payment options?
For the moment we only accept online transfer or bank in direct to our account.
Upon placing your order you can transfer the payment to our account as below:
Company Name: Sunflower Organics and Wellness Sdn. Bhd.
Bank: Maybank
Account: 514543134244

 

We are in the process of registering for online credit card and debit card payment facility and we hope it will be in place as soon as possible! We apologize for any inconvenience caused.

 

Shipping

1. How long will you take to process my order?
All orders are processed within 1-3 days once payment is made and confirmed.

 

2. How much is shipping?
The shipping price is auto-calculated based on courier rate and your shipping address.
To find out how much shipping is, add the items that you would like to buy to your shopping cart and proceed to checkout.
The shipping cost will be calculated after you've enter your shipping address.
Enjoy free shipping if you purchase RM200 & above.
This is applicable to whole Malaysia including Sabah, Sarawak & Labuan.


3. Do you ship to my area?
We are currently shipping to Malaysia only.
 

4. When will my order arrive?
Under normal circumstances, you get to receive your order within 5 business days (7 business days for East Malaysia) from the day you place your order and make payment.

 

5. Can I track the shipping?
Yes, the tracking number and courier engaged will be included in the shipping confirmation email.
Note: Sometimes the tracking number is not working yet because your order has just been shipped. Try to check again in 24 hours and the information should be available.

 

6. I am only available during certain days/ time slot. Can I have the delivery made during a specific time slot?
We apologize we are unable to schedule a specific delivery time. As the delivery is outsourced to courier service, we do not have control over their schedule. You may always contact them to re-arrange for a more convenient delivery date/ time!

 

7. What if I missed my delivery?
You may arrange a re-delivery with the courier company directly with the tracking number given. Do not worry! The courier service will contact you in the event of a failed delivery.
 

8. What if I haven't received my order?
Something might have gone wrong if you still have not received your order within 8 business days after you've placed your order and made your payment.
The first thing you can do is check your order status. Contact us if your order status is not shipped, otherwise check whether the shipping address is correct.

 

If nothing is wrong there, track your shipping status via the courier's site.
Check with the respective courier company to see if they're holding your order and contact us if they're unable to find it.

 

Returns

1. I will like to return an item. What do I do?
Please get in touch with our customer service officers so that they can advise you! Alternatively, you may like to refer to our returns & refund policy for details.

 

2. How do I return an item for a refund?
We offer refunds for a limited number of reasons only. For details, please refer to our returns & refund policy.  

 

3. I do not like the item(s) I've received. What should I do?
We apologize that we are unable to facilitate a refund for this reason. You may like to consider giving the item to your close friends or family who may like the item(s)!

 

4. I received a defective item. What should I do?
Please drop us a message with a photo of the defected item, clearly showing the defected area, so that we can further assist you in getting an exchange or a full refund.

 

5. I have an incorrect/ missing item in my order. What do I do?
Please drop us a message and we will rectify the issue as soon as possible.